Last updated: 24th April 2026.
These Terms and Conditions govern your use of the Website operated by the Haur B.V., private limited company incorporated under laws of the Kingdom of the Netherlands, registered with the Netherlands Chamber of Commerce, RSIN: 867612939, company address: John M. Keynesplein 1, 1066EP Amsterdam, the Netherlands. [DO NOT send returns to this address].
By using the site, you acknowledge and agree to be bound by the following conditions. Please ensure you have reviewed these terms carefully before you proceed to use the site or make a purchase.
1.1 Definitions:
1.2 The Terms outline the User Agreement with the Company offering access to the Products. By completing a payment for any Product(s) on the Website, You enter into a binding agreement with the Company and You agree to comply fully with the Terms.
1.3 The Company coordinates the transaction and facilitates delivery through its network of logistics and fulfillment partners.
1.4 The Terms may be updated or amended at the Company’s discretion. Any changes will be published on this page. Your continued use of the Website constitutes acceptance of the updated Terms. The Users are responsible for reviewing Terms periodically.
1.5 The Company manages the fulfillment of orders through its dedicated supply chain and distribution network. While the Company provides the platform for purchasing and ensures transaction security, the Products are manufactured and held by our fulfillment partners. The Company ensures that all partners adhere to safety standards, however, the direct liability for specific manufacturing defects remains with the respective manufacturer.
1.6 If You do not agree to the Terms, do not visit the Website, use it or disclose Your personal information.
2.1 By accessing or using the Website, You represent and warrant that You have reached the age of majority in Your jurisdiction of residence. If You are under the age of majority, You may use the Website strictly only with the involvement and valid consent of a parent or legal guardian. Parents or legal guardians are solely responsible for monitoring their minors’ use of the Website and for any purchases made by them.
2.2 You agree to use the Website solely for lawful purposes. You shall not interfere with other users’ access, submit malicious content, or engage in fraudulent activity.
2.3 You are prohibited from transmitting harmful code, malware, or engaging in actions intended to impair the Website’s functionality or security.
2.4 We reserve the right to suspend or permanently terminate Your access to the Website, without prior notice, if You violate any of these Terms or engage in conduct that We, in Our sole discretion, deem harmful to the Website, other users, or third parties.
2.5 You are responsible for ensuring that all information You provide to Us, including Your name, contact details, shipping address, and payment information, is accurate, complete, and current. We are not liable for any issues, delays, or additional costs arising from incorrect or incomplete information provided by You.
2.6 If user accounts or review/comment features are available, You are responsible for keeping Your account credentials secure. The Company may remove content that violates the Terms or is harmful, offensive, or misleading.
3.1 The Products and any related claims made on or through this Website have not been evaluated or approved by regulatory authorities for the diagnosis, treatment, cure, or prevention of disease.
3.2 The Website does not provide medical advice, diagnosis, or treatment. All Products, services, information, and other content available on the Website (including information that may be accessed via links to third-party websites) are provided strictly for informational purposes. Always consult with a qualified physician or healthcare professional before making decisions regarding Your health, diagnosis, treatment options, or the use of supplements.
3.3 Any health or Product related information available on the Website may be general in nature and is not intended as a substitute for professional medical advice. You should not rely on the information on the Website including product descriptions, labels, or packaging as a replacement for consultation with Your healthcare provider.
3.4 Before starting any new supplement, especially if You are pregnant, nursing, have a pre-existing medical condition, or are taking any medications, You must consult with a qualified physician or healthcare professional. Your use of any information or Products from this site is solely at your own risk.
3.5 You should never disregard, delay, or avoid seeking professional medical advice based on information You find on the Website. If You have any health-related questions or concerns, please promptly contact Your physician or another licensed healthcare provider.
3.6 The reviews and results presented on the Website are individual. Results may vary depending on individual characteristics, lifestyle, and diet, and therefore are not guaranteed.
3.7 References or links to third-party websites do not constitute an endorsement by the Company of the information, products, or services available there. We are not responsible for the content, accuracy, or performance of third-party websites. Accessing such websites is at Your own risk.
3.8 Do not use the information on the Website to self-diagnose or self-treat medical conditions, prescribe medication, or start any treatment program. Always read product labels and packaging carefully before using any product. If You notice discrepancies between the information provided on this site and the product packaging, You should rely on the packaging and contact Us directly for clarification.
3.9 Individuals may react differently to supplements or any other products. Consult with Your healthcare provider about potential interactions between supplements and any medications You may be taking.
3.10 Any product reviews, comments, or ratings posted on the Website (by users, employees, or others) reflect only the personal opinions of the individuals who made them. They do not represent the views of the Company and should not be considered a substitute for medical advice.
3.11 For the Users located in the United States, You acknowledge that the Products and any associated descriptions or claims have not been evaluated or approved by the United States Food and Drug Administration (FDA). The Products are intended solely for general wellness purposes and are not designed for the diagnosis, treatment, cure, or prevention of any medical condition.
3.12 For the Users residing in the European Economic Area and the United Kingdom, the Products are not classified as medicinal products. They are neither designed nor marketed for the treatment, cure, or prevention of any human disease or medical condition.
3.13 The Company shall not be held liable for any outcomes, damages, or claims related to the use of information provided on the Website, including recommendations regarding supplements or health practices.
3.14 If You experience any side effects or other harmful reactions, please contact Us.
3.15 You agree to indemnify, defend, and hold harmless Haur B.V., it’s officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with Your access to or use of the Product, Your violation of the Terms, or Your negligence or willful misconduct.
4.1 While We aim to ensure accuracy of Product descriptions, images, and pricing, the Company does not guarantee that such information is free from errors. Should discrepancies arise, the Users are encouraged to notify Us.
4.2 Unless otherwise specified, all financial transactions are processed in AUD based on the currency of your place of residence. Prices may change without prior notice, however, the price confirmed at checkout will be honored for that order.
4.3 All prices displayed on the Website are net prices and do not include Value Added Tax (VAT), sales tax, or any other import duties. You acknowledge that the Products may be shipped from international warehouses located outside of your jurisdiction (including, but not limited to, the People’s Republic of China). As such, You are solely responsible for all taxes, customs duties, and brokerage fees that may be imposed by Your local customs office or tax authorities upon the arrival of the Products.
4.4 By placing an order, You act as an importer of record for the Products. We do not collect, remit, or pay any VAT or import taxes on Your behalf. Any such charges are determined by the destination country's laws and must be paid by You directly to the relevant authorities or the shipping carrier. Should You refuse to pay these charges, resulting in the return, abandonment or destruction of the shipment by customs authorities, You shall not be eligible for any refund. We reserve the right to consider the order fulfilled and retain the full payment to cover the loss of inventory and administrative costs.
4.5 Product availability depends on our partner’s stock and supply chain. Orders may be delayed or canceled if Products are unavailable.
4.6 In the event of an obvious pricing error, the Company reserves the right to cancel the order and notify the User.
5.1 Orders placed on the Website are subject to confirmation by Us. If an order cannot be fulfilled, We reserve the right to cancel it and issue a full refund.
5.2 Payments are processed securely through the Company’s platform. By completing a transaction, You confirm that the payment method belongs to You and that sufficient funds are available.
5.3 When You place an order through the Website, you are making an offer to purchase the Product(s) under the Terms. The ordering process allows You to check and amend any errors before submitting Your order.
5.4 By submitting an order and providing Your payment information, You authorize Us to charge the full amount of the order, including the price of the Product(s), taxes, and any applicable shipping fees, to Your selected payment method.
5.5 By providing Your payment method information and initiating a transaction, You expressly authorize to process the charge.
5.6 In the event that any payment attempt is unsuccessful (due to insufficient funds, expired card, or any other reason), whether for an initial purchase, an upsell, or any other add-on offer presented to You, You hereby authorize Us to automatically and repeatedly re-attempt to process the charge using Your same payment method.
5.7 These re-attempts may be made at Our sole discretion within a reasonable period, not to exceed fourteen (14) calendar days from the date of the original failed transaction. We are not responsible for any fees, such as overdraft or limit overage fees, that Your financial institution may charge as a result of these retries.
5.8 In the case of a successfully recovered payment for an upsell or add-on offer, You acknowledge and agree that the corresponding Product or service may be processed, fulfilled, and shipped separately from Your initial order.
5.9 If all payment re-attempts fail after the aforementioned 14-day period, We reserve the right, at Our sole discretion, to:
5.10 After You place an order, You will receive an automated email acknowledging that We have received Your order. Please note that this email does not constitute acceptance of Your offer.
5.11 The acceptance of Your offer and the formation of a binding contract between You and the Company will take place only when We send you a separate email confirming that the payment was made. The Company manages the dispatch process through its fulfillment network, and the order is considered finalized once the Product has been dispatched.
5.12 We reserve the right to refuse or cancel any order at Our discretion, particularly if We suspect fraudulent, unauthorized, or illegal activity. If We cancel an order, We will notify you and refund any payment already made.
6.1 Subscription services offered by Company are available only to Users who meet our eligibility criteria, including age and geographic restrictions. Users must be at least 18 years old and reside in countries where Company's subscription services are permitted. Subscriptions are personal and may not be assigned or transferred to any third party without our written consent.
6.2 Subscription benefits, including discounts, promotions, or special offers, are described on the Website. Company reserves the right to change these benefits at any time in its sole discretion. Any changes will apply to future subscription orders, including ongoing subscriptions.
6.3 Subscriptions automatically generate new orders according to the delivery schedule chosen by the User, until the subscription is cancelled. Company may, at its discretion, modify the schedule or terminate subscriptions, in which case Users will only be charged for orders that have already been shipped.
6.4 Subscription benefits apply only to Products explicitly marked as eligible for subscription services. Users should verify eligibility before placing a subscription order. Subscriptions are valid while supplies last, and certain promotions or discounts may only apply during specified periods.
6.5 The total cost charged for each subscription order will include the Product price at the time the order is processed, any applicable subscription discount, taxes, and shipping charges. Payment will be charged automatically to the payment method provided at the time of subscription creation. If the initial payment method fails, Users authorize Company to charge any alternate payment method associated with the account.
6.6 You may cancel Your subscription at any time through Your account settings or by contacting Our customer support. To avoid being charged for the next scheduled order, You must cancel Your subscription at least 48 hours before Your next billing date. If You cancel after this deadline, the cancellation will take effect after the upcoming shipment has been processed.
6.7 Company reserves the right to modify subscription terms, benefits, pricing, or eligibility at any time. Continued participation in the subscription program after any change constitutes acceptance of the updated terms. If a User does not agree with any change, User must cancel their subscription.
6.8 We reserve the right to modify subscription terms, benefits, pricing, or eligibility at any time. Should We make a material change, such as an increase in the price of Your subscription, we will provide you with at least 30 days prior notice via email. This notice will give You the opportunity to cancel Your subscription before the new terms take effect. Your continued participation in the subscription program after the changes become effective will constitute your acceptance of the updated Terms.
6.9 Subscription services may be void where prohibited by law. Company reserves the right to terminate or refuse subscriptions at its discretion. Users remain responsible for charges on orders already processed prior to cancellation or termination.
7.1 All orders are processed within 1-3 business days of being placed. Shipping time depends on the destination and usually takes 2-14 business days. Please note that these are estimated timelines that may vary, and therefore we do not guarantee specific delivery dates.
7.2 Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. Shipments can be tracked using the link provided in the email.
7.3 Shipping costs, if applicable, are calculated and displayed at checkout. The User is responsible for any customs duties or import taxes that may be applied by the destination country.
7.4 You are solely responsible for providing a correct and complete delivery address. If a package is returned or lost due to an incorrect address provided by You, we reserve the right to charge You for additional shipping and handling fees required to reship the order.
7.5 Delays due to our manufacturer’s supply, courier's operations, customs procedures, or other third-party factors are beyond Our control.
8.1 You have the right to cancel your order within one (1) hour of its placement, provided that the order has not been shipped prior to the cancellation request being processed. All orders are processed expeditiously; therefore, cancellation requests are time-sensitive.
8.2 Subject to the eligibility conditions set forth in Section 8.3, the User may return a Product for a refund for any reason within thirty (30) calendar days of the Product's delivery date.
8.3 To be eligible for a refund, all returned Products must be unopened, in their original packaging, and in a new, resalable condition.
8.3.1 If a single Product was purchased, it must be returned fully unopened.
8.3.2 If multiple Products were purchased in a single order, a refund will only be issued for the units that are returned fully unopened.
8.3.3 Any opened or used packages are strictly non-refundable under this 30-day policy.
8.4 To initiate a return for a refund in accordance with Section 8.2, the User must adhere to the following procedure:
8.4.1 The User must arrange and purchase a return shipping label from a courier service of their choice.
8.4.2 The User must ship the eligible Product(s) to the designated return address.
8.4.3 Failure to ship the Product to the correct designated address will render the return ineligible for a refund.
8.4.4 After shipping, the User must complete the official Return Form, which is accessible in the Website's Help Center.
8.4.5 The User must provide all required information in the Return Form, including, but not limited to, the shipping tracking number, original Order ID, and product details.
8.5 All costs and fees associated with return shipping, including postage and handling, shall be the sole responsibility of the User. We do not provide pre-paid return labels. Original shipping costs and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service as proof of delivery. We assume no liability for Products that are lost or damaged during the return transit.
8.6 Upon receipt at the designated facility, the return team will inspect the returned Product(s) to verify compliance with the eligibility conditions set forth in Section 8.3. This inspection process is typically completed within seven (7) to fourteen (14) business days.
8.7 Following a successful inspection and approval of the return, a refund will be processed to the User’s original payment method within five (5) to twenty (20) business days.
8.8 Products that are received by the User in a broken or defective state, or that fail while under warranty, are not eligible for a refund under the 30-day policy (Section 8.2). Such Products may be eligible for a replacement.
8.8.1 To request a replacement, the User must contact Us via the email address provided in the Contact Information section.
8.8.2 The User must provide clear photographic evidence of the damage or defect and a detailed explanation of the issue.
8.8.3 Upon review and approval of the evidence, We will arrange for a replacement Product to be shipped to the User.
8.9 For the Users residing in the European Union, Section 8.8 does not limit Your statutory rights under the mandatory legal guarantee of conformity (2 years). If the Product is defective, EU consumers are entitled to a repair, replacement, or, under certain conditions, a price reduction or a full refund.
8.10 No refunds will be issued for "outlet" goods or any Products purchased at a reduced price.
8.11 If a purchase was made using a gift voucher, any applicable refund will be issued in the form of a new gift voucher.
8.12 Any Products returned to Us that do not meet the eligibility criteria (e.g., opened Products, items returned outside the 30-day period, or items shipped to an incorrect address) will not be eligible for a refund. Such items will be discarded or, at the User's request and sole expense, shipped back to the User.
8.13 All practical information necessary for processing a return, including designated return shipping addresses, is provided in Section 14. All official contact methods for questions, claims, or requests related to these Terms are also specified in Section 14 (Contact Information).
9.1 The Company does not manufacture or control the Products sold on the Website. As such, We do not assume responsibility for:
9.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS RELATED TO HEALTH OUTCOMES, LOSS OF INCOME, OR BUSINESS INTERRUPTION ARISING FROM OR IN CONNECTION WITH THE TERMS, THE WEBSITE, OR THE USE OF THE PRODUCTS.
9.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM, REGARDLESS OF THE CAUSE OF ACTION, SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO SUCH CLAIM.
9.4 For the Users residing in the European Union, the European Economic Area, or the United Kingdom, these limitations shall apply only to the extent permitted by mandatory consumer protection laws. Nothing in the Terms seeks to exclude or limit liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under the laws of Your place of residence.
9.5 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE PROVIDE NO GUARANTEE THAT THE PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS.
9.6 As the Company manages a global distribution network, all claims related to Product quality, safety, effectiveness, labeling, or delivery must be directed to the Company through the contact details provided in Section 16. The Company will coordinate with its manufacturing and fulfillment partners to address and resolve any issues.
9.7 We do not guarantee that the Website will be available, uninterrupted, or error-free at all times. We shall not be liable for any damage arising from the temporary unavailability of the Website, technical glitches, or other performance issues.
10.1 Your submission of personal information through the Website is governed by our Privacy Policy.
10.2 For the Users located within the European Union, the European Economic Area, or the United Kingdom, we process personal data in strict accordance with the General Data Protection Regulation (GDPR) and the United Kingdom’s GDPR. Personal information is collected, utilized, and protected in a lawful, transparent, and secure manner. Under these regulations, You have specific rights regarding Your data, including the right to access, rectify, erase, and restrict certain processing activities, as detailed in Our privacy policy.
10.3 For the Users residing in the United States, personal information is managed pursuant to applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where applicable. Depending on Your state of residence, You may have rights to request access to, correction of, or deletion of Your personal data. Additionally, You may have the right to opt-out of the sale or sharing of Your information for targeted advertising purposes and the right to non-discrimination for exercising these privacy rights. Comprehensive details are available in Our privacy policy.
11.1 The name and all related brand elements, including logos, graphics, icons, and service names, are the exclusive property of the Company and are protected as trademarks. Any use of these trademarks is strictly prohibited without our prior written consent, which may be withheld at our sole discretion.
11.2 All content available on this Website, including but not limited to text, graphics, images, illustrations, and code, is the intellectual property of the Company or its content suppliers and is protected by copyright laws. Your use of the Website does not grant you any ownership or license to this content.
11.3 Any software utilized in the operation of this Website is the property of the Company or its software partners and is protected by international copyright laws. You are not granted any rights or license to this software.
11.4 You are solely liable for any damages that arise from the infringement of intellectual property rights. This includes any harm caused by your unauthorized copying, distribution, or use of our trademarks, content, or software for purposes that violate these terms or applicable law.
11.5 This Website may display names, trademarks, or service marks belonging to third parties. These marks are the property of their respective owners, and we claim no ownership over them. Additionally, for your convenience, our Website may contain links to third-party websites. We do not control or endorse the content of these sites and are not responsible for them. Accessing third-party websites is done at your own risk.
12.1 These Terms and all legal relations are governed by the laws of the Netherlands. We have drafted these terms to be in full compliance with EU consumer rights laws. Please be aware that if you are a consumer, this choice of law does not override any mandatory legal protections you are entitled to under the laws of your home country or grant you a specific jurisdiction.
12.2 For the Users residing in the United States, all consumer rights, protections, and available legal remedies are governed exclusively by the applicable federal laws and the state laws of the User’s state of residence. Please be advised that regulatory frameworks and consumer protection standards established within the European Union, the European Economic Area, or the United Kingdom do not apply to the United States based consumers.
13.1 Any dispute or claim arising from the Terms, the Website, or the Products shall be resolved exclusively through binding individual arbitration administered by a recognized provider under the Federal Arbitration Act. Arbitration will be conducted via written submissions, phone, or video, unless an in-person hearing is deemed necessary. Either party retains the right to bring an individual action in small-claims court. You may opt-out of this agreement by emailing [email protected] within 30 days of Your first purchase with the subject line “Arbitration Opt-Out”.
13.2 TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU EXPRESSLY AGREE NOT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Each party shall bear its own legal fees and arbitration costs unless otherwise mandated by law or the arbitrator. This provision survives the termination of the Terms or Your use of the Products.
14.1 If you are the User residing in the European Union and possess a complaint that implies a dispute, You may utilize the European Commission’s Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr.
15.1 If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms, and the remainder of the Terms shall remain in full force and effect.
15.2 Any failure or delay by Us in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy. A waiver of any right or remedy on one occasion will not be construed as a bar to or waiver of any rights or remedies on any other occasion.
15.3 We shall not be liable for any failure or delay in performance under these Terms resulting from acts or events beyond Our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, or failures of third-party infrastructure (including internet and payment providers).
15.4 These Terms, together with any other legal notices published on the Website, constitute the entire agreement between You and Us concerning Your use of the Website and supersede all prior agreements, understandings, or representations.
15.5 You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We reserve the right to assign or transfer Our rights and obligations under these Terms to a third party at Our discretion, for example, in the event of a merger, acquisition, or sale of assets.
15.6 The headings and section titles in these Terms are for convenience only and shall not affect the interpretation of the provisions.
16.1 For questions, concerns, or claims regarding these Terms, please contact Us by completing our official Contact Form, available at:
https://support.glpura.com/hc/requests/new
16.2 The address for returns will be provided after you contact us by submitting the form provided above.